Are all doctors receptionists specially trained in rudeness and incompetence.?

Question

Are all doctors receptionists specially trained in rudeness and incompetence.?

Answer 1

LOL - I do love the ones who think its their right to know why you need to attend the surgery!!

I was asked in the middle of a packed waiting room to disclose as to why I wanted to see the GP when I said it wasn't for everyone in the room to know she told me well in that case could I phone the surgery later??? I was appalled at the attitude and switched Doctors!!

Answer 2

You also missed out nosiness! There is supposed to be total confidentiality between a Doctor and patient, i will never discuss anything like that with the receptionist after i once overheard two at our local practice discussing a private parts disease which an elderly 'gentleman' in the waiting room appeared to have, 'well fancy, and at his age too - wouldn't you think he'd have stopped all of that by now?' - 'well, i dont know but i dont think his wife has ever liked doing it so i suppose he's just getting some where he can'. I took the two to task and also reported them to the mans Doctor. All the reception team are very polite to me - to the point of being frozen!

Answer 3

Yes. It is obligatory for them. They go to the same charm schools as school receptionists and library assistants.



It is their job to be as officious as possible and to prevent time-wasting members of the public from disturbing important meetings. They learn special ascerbic put-downs designed to make 'ill' people stop snivelling, go away and stop trying to bother the doctor, who is busy.



Edit: to Cowboy - that's me you're talking about. When your baby suddenly develops a high temperature & goes bright red it can be very scary. I phoned in a panic & said why I needed to see the doctor. The receptionist said "Give him some Calpol, he'll be OK". I had to take a deep breath and say to her "So, IN YOUR OPINION, this child does not need to see a doctor?" before she hesitated, then backed down & gave me an appointment.

Answer 4

i thought that too,at one time,the older the receptionists are downright rude!since some slightly younger ones have taken over my surgery its a bit better,i thought the dentist receptionists are much nicer people,untill i was fined for cancelling my appt,on the same day!an emergancy popped up and i could not leave the house i explained this on the phone one hour before my appt and was still fined!

Answer 5

Bit of a generalisation, that one. I must admit that some do seem to see their role as protecting the doctor from idiot patients but not all of 'em.



There's an old dear at our local surgery who should have retired about 20 years ago but just won't go; the doctors and patients treasure her because it seems she recognises all the patients by sight, seems to remember all their needs and in some cases has seen people right through from hatch to dispatch. She views her role as keeping the doctors organised and making sure "her" patients get seen properly.

Answer 6

A doctor has to give his full time to a patient, therefore he cannot be bothered by a housewife asking the doctor about little Denny's 101 fever, he leaves this up to his well trained front office. There's usually a register girl, a photo copy/billing transcriptions and a health nurse. They're all competent but, can by testy at the end of a long day of people sneezing on them, coughing on them, bleeding all over, babies with poop, mothers that let their kids take over the office, this is the worst complaint. They expect the workers to "baby-sit" while they cruise the magazines for new recipes or gossip.



These girls are the front line defence team and, are well worth it if they do their job good.

Answer 7

In my experience yes. Dentists are worse I arrived 2minutes late for my appointment because of parking due to works on the car park and they wanted to fine me for missing my appointment, when they agreed to see me I sat downn and one person sat there said she`d been waiting 20 minutes after appointment time he was running late. On my second appointment I was the first after dinner at 2pm they arrived back from a shopping trip into town at 2.20pm and openned the surgery by which time there was five people waiting. Hypocritical bags.

Answer 8

most patients are miserable and are either coughing and spluttering at them, or mad that their dr cant see them that instant or they are having to deal with stressed, some times incompentant drs.

Would'nt that make you feel rude. Try a smile next time it just might be catching! YOu also get good ones and bad receptionist...luck of the draw.

Answer 9

I would say the majority, definitely. In our surgery there are 8 of them in all and only 2 are in anyway approachable. The others are so damn snotty in their attitude that I think, they think, they're far more important than the doctors.

Answer 10

The receptionists at my doctor's surgery are lovely! They are very friendly, interested in my toddler, and have helped out when I've messed up the timing on my repeat prescriptions.



Maybe it's you?

Answer 11

lol!



I think some of them are ok, but generally their training consists of:



* How to look down ur nose at all patients, have an air of 'I'm sooo much better than u', and make sure others feel inferior

* How to make everyone feel like they are wasting ur time

* How to talk loudly and never listen

* How to constantly gossip about co-workers, patients and other mutual acquaintances

Answer 12

my doctors surgery is fantastic. the receptionists are more than helpful. you ring at 8.30 and are seen by a doctor that day. it is so efficient. my sons repeat prescriptions (hes diabetic) im allowed to email the request to them and i pick it up the next day ready. I am happy to see any of the doctors there as they are all extremely competent and professional..........................so NO lol

Answer 13

No, they're trained to put in long days, overbooking, short staffing, and a huge pileups of people with genuine injuries, genuine illnesses and infirmaties, and then the whole crew of those abusing the system. In other words, the healthcare system is and has always been understaffed (or overbooked).

Answer 14

Yes, I feel they are trained to keep you away from the precious doctor.

Total dragons.

As if they don`t get paid for each of us every week, whether we see them or not. PUH.

Answer 15

Mine are fantastic but my Mothers are witches I'm sure they have a gold medal for being rude.

Answer 16

Don't visit your doctor. Are you dying, as in imminent, not the eventual one we all have to arrive at.

If you're not that ill, keep away from the miserable sods.

Answer 17

It seems that way. Maybe its the little power they have that goes straight to their head. I hate having to give them my symptoms, they arent qualified to tell me whether they are life threatening or not

Answer 18

Not all, but i do think that some have to go to charm school. I would add that ours are OK provided you don;t want to see the doctor, if you see what i mean!!

Answer 19

No not at all, but I have to say I've spoken with many who I feel have taken that sort of job to cover for their inappropriate attitude. I guess it's just their little way of covering up.

Answer 20

I know one who is off ill but could get ot the surgery for a certificate!

Answer 21

Most of them

Answer 22

yes i agree!!!!! they never seem to have time for you, it would put you of going to the doctors! ifound dentist receptionists are far nicer!!!!!

Answer 23

Yes, because they have run out of those who used to run Nazi Concentration camps. They all died out - hence the training

Answer 24

I think it is part of the training!

Answer 25

A lot are, i agree, i think it's the power they think they have.

Answer 26

lol from my experience yes

Answer 27

yes !!!and do you know they are far more medically trained than your Doctor.?????



well, seems that way............

Answer 28

It sure seems so sometimes!

Answer 29

what's your story?

Answer 30

most not all.

Answer 31

Are all questions on YA full of sweeping generalisations? No of course not.